On US Web Store Orders
$10 and over

Refund Policy for Workshop Seats

Nova will be happy to issue you a refund for a class that you have registered for, provided the registration comes directly to her (not to a guild, Quilts, Inc, etc.).
Her policy is that a 50% refund will be given up to one month prior to the class, with no refund after that. No 'credit' for a future class can be given due to the complexities that arise with contracts, scheduling, waiting lists, etc.

Switching dates, for any reason, will incur a 25% fee due to the difficulty in restoring seat availability, rosters, etc.

Nova has NO control over refunds, etc. when registration is through a guild, festival, show, etc. Their policies, not Nova's, would be in place.

Waiting List Policy

WAITING LISTS: If a class is full, you will be given the option of signing up for a waiting list. You are NOT registered for the workshop at that point, only on a list to be notified if there is a cancellation. If there is a cancellation, everyone on the waiting list will be notified at the same time via email. The seat will go on a first come first served basis to the person who registers and pays for the workshop.

Telephone Orders

A 4% surcharge will be added to ALL phone orders to cover the higher costs of credit card processing, etc. Shipping will be charged on telephone orders.

Return Policy for Items Purchased through Nova's Online Shop

Nova will allow you to return an undamaged item (new condition) for a refund up to 30 days from the date of purchase.
Cost of shipping package to you initially will be deducted from the total Purchase price along with a 10% restocking fee.

Refund Policy for Workshop Seats

Waiting List Policy

Telephone OrdersA 4% surcharge will be added to ALL phone orders to cover the higher costs of credit card processing, etc. Shipping will be charged on telephone orders.

Return Policy for Items Purchased through Nova's Online ShopNova will allow you to return an undamaged item (new condition) for a refund up to 30 days from the date of purchase.Cost of shipping package to you initially will be deducted from the total Purchase price along with a 10% restocking fee.

Telephone Orders

A 4% surcharge will be added to ALL phone orders to cover the higher costs of credit card processing, etc. Shipping will be charged on telephone orders.