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If you live a long distance away and would like to try to repair your machine without shipping it to Nova, she will be glad to assist you. Consultation services are provided through Skype, email or by telephone after you have paid through PayPal. You will get up to 3 emails or one live video Skype session of 30 minutes, or one telephone visit of up to 30 minutes to attempt to correct your difficulty.
You do NOT need a PayPal account to order through Nova's website.
“I'm still giddy with delight after Nova's help getting my mother-in-law's Featherweight from non-functional to sewing! A couple hours following the Featherweight Maintenance Card's directions, watching some YouTube videos (Nova's), and a 30 min. Skype consultation (with Nova) and voila! I can't wait to finish up this machine so I can get to work on rehabbing my mom's Featherweight! (And then I can teach my daughters to use (and maintain) them! “ Christine L.